Frequently Asked Questions

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Looking for answers? The Viz Scanner FAQ page answers a lot of the common questions you may be wanting to ask. Couldn't find your question? Give us a call at (888) 716-0762, we would love to answer it for you.


What can I do with a Viz Intraoral Scanner?

The Viz Digital Impression Scanner can be used to create: crowns, bridges, inlays, onlays, veneers, partials, clear aligners, mouth guards, orthodontic appliances and models.

If I purchase a Viz Intraoral Scanner, can I work with my lab?

Yes. Your dental laboratory is your first Trusted Connection; you can easily and securely send them digital impression files through the Viz Software. If your lab has not worked with Viz Dental Scanner files, we will work with them to assist in the transition.

Can Viz Intraoral Scanner digital impressions be used to create traditional (non-CAD/CAM) restorations?

Yes. The Viz Digital Impression Scanner is an open system—allowing you to use materials that are clinically appropriate for your patient.

Can I use the Viz Intraoral Scanner for orthodontic cases?

Yes. You also have access to open STL files. STL files can be downloaded from the Viz Software and sent to manufacturers of other orthodontic appliances who accept this industry-standard file format.

Can I use the Viz Intraoral Scanner for clear aligner cases?

Yes. With Viz Imaging Software, you also have access to open STL files. STL files can be downloaded and sent to manufacturers of other orthodontic appliances who accept this industry-standard file format.

Can you scan a scan locator or healing abutment to construct a custom implant abutment?

Yes. As an open, accurate system, doctors can also capture digital impressions of implant scan bodies and seated abutments with the Viz Dental Scanner.

Is the Viz Intraoral Scanner a closed system?

No. The Viz Digital Scanner is an open system—open to materials, labs, chairside mills and any other system that accepts industry-standard STL files.

What is an open STL file?

An open STL file is a common file format used for saving three-dimensional objects. It is a standard three-dimensional (3D) format used in many industries, including: aeronautical engineering, automobile design, video gaming and the dental industry, especially CAD/CAM equipment.

How do doctors access the open STL file in their office?

You may access the open STL file in your office by logging into the Viz software. Select the appropriate patient and case and click the STL file package to download. You may then share the STL file with any third-party provider that accepts industry-standard STL files. These files can also be made available to a variety of Trusted Connection partners and your Lab.

How much does the Viz Intraoral Scanner cost?

Please fill out our web form or give our office a call at (800) 869-0915 for current pricing.

What do I get when I purchase a Viz Intraoral Scanner?

The Viz Intraoral Scanner is built with best-in-class components for reliable performance, including:

(1) Viz Intraoral Scanner, (1) Gaming Laptop with Viz Software, (2) Year Manufacture Warranty, (2) Years of Support, (2) Day of On-Site Training, Unlimited Scans (No per scan charges or click fees), Access to download industry-standard STL files from Viz Imaging Software

How much is support after 2 years?

The cost for support is $960/year which includes support and software updates.

Can I get models with the Viz Intraoral Scanner?

Viz Intraoral Scanner does not manufacture the SLA models. Some high-volume labs are equipped to print them for their own purposes.

If I have a Viz Intraoral Scanner, how do I get software updates and upgrades?

Software upgrades and updates are included as part of the support plan no additional cost. You get (2) years of support and updates from the time of purchase. After (2) years it is $960/year to maintain part of the Viz Support Plan.

Are there scan or export fees with the Viz Intraoral Scanner?

No. With the purchase of a Viz Dental Scanner you get unlimited scans, uploads/transfers, and impression/model storage. You are also able to export your STL files to send to any third-party provider that accepts the industry-standard STL files.

What training is provided with the purchase of the Viz Intraoral Scanner?

Viz provides 2 days of on-site training for each account that purchases a Viz Impression Scanner. The first half-day (approximately 2–4 hours) is to focus on device understanding and scanning competency. During this time, you will review basic scan skills, scan path and protocol, and will practice scanning on typodonts and your staff. The Clinical Training Day (approximately 6–8 hours) will focus on clinical scanning competency and integration. During this time, you will scan three in vivo patient cases and complete single unit cases. Additional training is available for a fee, for instance, as you add new staff or would like re-training or advanced training.

How can I purchase a Viz Intraoral Scanner?

The Viz Intraoral Scanner is sold in the U.S. by Masterlink. Please give our office a call at (800) 869-0915

How can my lab work with Viz Intraoral Scanner digital impressions?

During the purchase of your scanner, Viz will ask you to identify a primary lab to begin receiving your digital impression files.

Labs primarily interact with Viz via the Viz Software Portal, a web application that stores, sends and converts the digital impression files captured by the scanner.

Who marks the margins with the Viz Intraoral Scanner impressions?

Dental labs digitally identify the margin line using Viz software as a crucial step in the model preparation and restoration design process. Additionally, the Viz Dental Scanner has tools which allow you to annotate the prepared tooth and margin. Lastly, when using a chairside connection, you or your staff can trace the margin line in the chairside design software paired with each mill.

What is 3D Video Rendering technology?

3D Video Rendering technology generates a true replica of the oral anatomy with extraordinary detail. It captures 3D data in a video sequence and models the data in real time. The 3M™ True Definition Scanner can capture approximately 10 3D data sets per second—or close to 2,400 data sets per arch—for a high-speed, high-accuracy scan. This enables the user to scan images while moving the wand—and simultaneously view and control the scan on the touchscreen. In contrast, the traditional scanning method, which uses point-and-click technology, requires the wand to be first positioned and then held steady, at which point the user can initiate a single capture or the system automatically initiates the scan.

How do you measure accuracy?

Accuracy is measured by constructing a dental model which is calibrated very precisely on a coordinate measuring machine (CMM). We then compare scans from the Viz Scanner and competitive scanners of this model against the precise reference. Any discrepancies in the measurements taken from three or six points distributed on the model are expressed as a percentage error. This method is becoming a global standard for accuracy in the dental industry.

Why does the Viz Intraoral Scanner use a scanning spray?

The Viz Impression Scanner was designed to use Viz High-Resolution Scanning Spray to enhance the speed of capture, accuracy and affordability. The scanning spray is a proprietary formulation of titanium dioxide. Scanning spray enables the Viz Intraoral Scanner to be one of the most accurate—and most consistently accurate—scanner on the market. After the clinician retracts and isolates the patient, the light dusting is only 15 seconds in a one-hour crown preparation procedure.

Why aren’t the Viz Intraoral Scanner images available in color?

The Viz Intraoral Scanner uses its extra channel of information to provide stereoscopic 3D images used by clinicians and lab to enhance the clinical process.

Can the Viz Intraoral Scanner “see” through tissue, blood and/or saliva?

No digital impression system on the market can see through tissue or fluid. All require proper retraction and isolation in order to capture images. Clinicians may choose from a variety of products and your clinical digital specialist and/or clinical trainer will be able to provide guidance on which products may best suit your practice and technique.

How long has the Viz Intraoral Scanner been in the market?

The Viz Intraoral Scanner was launched in the U.S. in December 2016.

Can my assistants take digital impressions with the Viz Intraoral Scanner?

Depending on your state regulations, assistants may take digital impressions with the Viz Intraoral Scanner. Some states allow assistants to take all digital impressions required for a case, while others ensure the digital impression of the preparation is conducted by a dentist. In that case, some doctors have found it helpful if they do the scan of the preparation and the assistant completes the opposing arch and bite registration.

What is the warranty?

The Viz Scanner comes with a 2 year manufactures warranty.

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